bdbg Privacy Policy
bdbg places the highest priority on protecting your personal information. This policy sets out, with complete transparency, how we collect, store, and use your information.
1. Introduction and Scope
bdbg (hereinafter referred to as "we", "our", or "the platform") is an online gaming service provider. We treat the privacy of our members (hereinafter referred to as "you" or "user") with the utmost seriousness.
This privacy policy takes effect with your consent. By registering on the bdbg platform, using our services, or visiting our website, you are considered to have accepted the terms of this policy. This policy applies to all aspects of our services, including live casino, slot games, fishing games, and cricket betting.
2. What Types of Information We Collect
We collect only the information necessary to provide our services. Below is a breakdown of the information collected across different categories:
1 Personal Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID card or passport number
- Email address
- Mobile number
- Residential address
2 Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details
- Transaction history and amounts
- Deposit and withdrawal records
- Visa or Mastercard details where applicable
3 Technical and Device Information
- IP address and browser type
- Device identification information
- Operating system and version
- Session duration and usage patterns
- Cookie and tracking data
4 Gaming Activity Information
- Game history and bet records
- Win and loss statistics
- Bonus and promotion usage records
- VIP level and points information
- Customer support contact history
3. Purpose of Data Use
bdbg uses your information for the following legitimate purposes:
- Account management: To create, verify, and keep your account secure.
- Service delivery: To facilitate gaming services, transaction processing, and withdrawals.
- Age and identity verification: To ensure services are provided only to individuals aged 21 or older.
- Fraud prevention: To protect accounts and detect irregular activity.
- Customer support: To provide assistance via 24/7 live chat.
- Relevant communications: For important updates, bonus offers, and service-related notifications.
- Responsible gaming: To monitor your gaming behaviour and issue warnings when needed.
- Legal compliance: To comply with applicable laws and regulations.
4. Cookies and Tracking Technology
What Cookies Are and Why They Are Used
Cookies are small data files stored in your browser. bdbg uses the following types of cookies:
- Essential cookies: Essential for the basic operation and security of the website.
- Functionality cookies: To save your preferences and settings.
- Analytics cookies: To understand usage patterns and improve service quality.
- Session cookies: To maintain your logged-in state.
5. Data Sharing with Third Parties
bdbg does not sell your personal information or transfer it to third parties for commercial purposes. However, some information may be shared in the following limited circumstances:
Payment Processors
Necessary information is shared with payment service providers, including bKash, Nagad, Rocket, Upay, and banks, to process transactions.
Legal Authorities
Information may be provided where required to comply with valid legal proceedings, court orders, or directions from regulatory bodies.
Technology Providers
Game software and technology providers may access limited information to ensure service functionality, but they are bound by strict confidentiality agreements.
6. Data Security Measures
To keep your personal information secure, bdbg uses industry-leading security technologies and practices:
- SSL encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
- Secure servers: Data is stored in secure data centres where unauthorised access is strictly controlled.
- Two-step verification: Additional verification is applied in cases of suspicious login attempts or withdrawals.
- Regular audits: Our security systems are regularly reviewed and tested.
- Fair play assurance: Third-party testing is conducted to maintain a transparent and fair gaming environment.
- Staff training: All staff with access to customer data receive rigorous privacy training.
7. Data Retention Period
bdbg retains your information only for as long as necessary. The following policies apply:
- Active accounts: All information is retained for as long as your account remains active.
- Closed accounts: Even after an account is closed, certain information may be retained for a defined period to meet legal obligations and resolve disputes.
- Transaction records: Financial transaction data may be retained for an extended period in accordance with applicable law.
- Deletion requests: Valid requests to delete information will be acted upon within a reasonable time after receipt, unless retention is required by law.
8. Your Rights and Controls
You have the following rights regarding your personal information:
Right to Access
You may request to know what information we hold about you. We will provide you with a complete summary within a reasonable time.
Right to Rectification
If any information in your profile is incorrect or outdated, you may request a correction. To do so, contact us via live chat or email.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, we may be obliged to retain some information due to legal requirements.
Right to Object to Processing
You may request at any time to opt out of marketing communications. Necessary service-related communications will continue.
To exercise any of the above rights, contact us via our 24/7 live chat service or by email at [email protected]. We will process your request within a reasonable time after verifying your identity.
9. Protection of Minors
bdbg's services are intended only for individuals aged 21 or older. We do not knowingly collect information from any minor. Age verification is mandatory at the time of registration.
If we become aware that a minor has opened an account, we will immediately close that account and delete all associated information.
10. Changes to the Privacy Policy
bdbg reserves the right to update this privacy policy at any time. When changes are made:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification will be sent to the registered email address.
- Continuing to use the service after a change is made will be considered acceptance of the new policy.
We recommend visiting this page regularly. If you have any questions or concerns, please contact us.
Have a question about privacy?
For any questions or concerns about our privacy policy, please contact our support team. We are always here for you.